faq

Frequently Asked Questions

Booking your holiday - Summer

  • Can I book with you even if I am not from the UK?

  • Why are your holidays so cheap?

  • Can I book a twin room?

  • Can I book directly with UCPA?

  • Can I pay in instalments?

  • I’m already good at the activity chosen – why should I take any lessons?

  • I am under 18 or over 45 can I book with the UCPA?

  • How do I get to the resort?

  • Can I get a discount?

  • How do I book?

  • I haven't received my confirmation email

Formal Questions -Summer

  • What type of insurance should I have?

  • What insurance do you offer?

  • What is your cancellation policy?

  • How do I make an amendment to my holiday?

  • What happens if I need to make a complaint?

  • I have not received my £100 security deposit back?

General Questions- Summer

  • What should I expect from my holiday?

  • I’m travelling on my own – will I meet other solo travellers?

  • Do I need to bring a deposit?

  • What are the room sharing arrangements?

  • Is all equipment provided? What should I pack?

  • I’ve got my own equipment – should I bring it?

  • Will all my friends be in the same group?

  • What happens if I have an issue when in resort?

If you don't have a clue what to do or where to go? Try our

 

Testimonials

  • There is always a range of ages, nationalities, mixtures of solo travellers, couples, groups etc. We have booked as a group of 6, a group of 36 (no joke) and even just me and my boyfriend – it works for all.
    Anna R
  • What I hadn’t realised from my internet research was how brilliant the non-skiing experience in the UCPA centre itself would be – and that was what really made the holiday for me...
    Oliver P
  • It’s not just a ski trip, it’s a chance to experience another way of life. I can drink coffee by the bowlful, which feels SO right, practise my rusty French as much I like and eat great food.
    Matt J
  • A la Carte week - Lessons were good. I went to a few that I thought would benefit me, off-piste and freestyle. The instructors spoke decent enough English and you really learnt as much as you wanted to.
    Ron H
  • The accommodation is just what is needed as a base when skiing; for evening drinks, a good night’s sleep or rousing entertainment, UCPA always ends up the heartbeat of a week with quizzes, karaoke and a...
    Elliot B
  • UCPA is a totally unique set-up, providing both a top-level skiing service and a wonderful place to relax and enjoy yourself. 
    Richard J
  • UCPA understands the needs of all it’s visitors; it has a ski room open every night for if you have any problems with equipment, stretching classes after your long days on the slopes, wi-fi access which you... 
    Peter E
  • Our guide Cyril was absolutely amazing and found us fresh powder tree runs all day, without a hike, when it hadn’t snowed for 15 days
    Oliver P