faq

Frequently Asked Questions

Booking your holiday - Summer

  • Can I book with you even if I am not from the UK?

  • Why are your holidays so cheap?

  • Can I book a twin room?

  • Can I book directly with UCPA?

  • Can I pay in instalments?

  • I’m already good at the activity chosen – why should I take any lessons?

  • I am under 18 or over 45 can I book with the UCPA?

  • How do I get to the resort?

  • Can I get a discount?

  • How do I book?

  • I haven't received my confirmation email

Formal Questions -Summer

  • What type of insurance should I have?

  • What insurance do you offer?

  • What is your cancellation policy?

  • How do I make an amendment to my holiday?

  • What happens if I need to make a complaint?

  • I have not received my £100 security deposit back?

General Questions- Summer

  • What should I expect from my holiday?

  • I’m travelling on my own – will I meet other solo travellers?

  • Do I need to bring a deposit?

  • What are the room sharing arrangements?

  • Is all equipment provided? What should I pack?

  • I’ve got my own equipment – should I bring it?

  • Will all my friends be in the same group?

  • What happens if I have an issue when in resort?

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Testimonials

  • I really liked the fact that everything was included in the package, from equipment hire, to all the meals during day; from skiing lessons to evening entertainments!
    Tong Tong
  • UCPA is a unique and brilliant experience, I would not describe it as a hotel but also not hostel it is somewhere in-between. Its a place where meeting people and making friends...
    Peter E
  • If you do it you really won’t regret it. I’ve been on 20 ski trips, and this was the best by far.
    Oliver P
  • Skiing and snowboarding has always come across as a costly exercise with the expense of chalets, instruction, food and lift passes it was a sport which was beyond my means, and that is what is best about...
    Mark D
  • All in all, I can’t recommend UCPA highly enough. It’s the best snow experience you’ll have – guaranteed!
    Amelia S
  • We all appreciate that we are inside one of those perfect moments, heightened by the expectation of another afternoon riding the perfect, untracked powder that our instructor...
    Matt J
  • In my opinion, UCPA should really stand for something like ‘Unbelievably Cheap, Perfectly Awesome’ because it really is the best way to see the French Alps on a budget.  Or not even on a budget for that matter, because the enthusiasm of the instructors, quality (and quantity!) of the food and genera...
    Amelia S
  • The accommodation is just what is needed as a base when skiing; for evening drinks, a good night’s sleep or rousing entertainment, UCPA always ends up the heartbeat of a week with quizzes, karaoke and a...
    Elliot B