faq

Frequently Asked Questions

Booking Your Holiday

  • Can I book with you even if I am not from the UK?

  • Why are your holidays so cheap?

  • Can I book a twin room?

  • Which resort should I pick?

  • Can I book directly with UCPA?

  • Is my money safe with Action Outdoors ?

  • Can I pay in installments?

  • I’m already a good skier/boarder – why should I take any lessons?

  • I am under 18 or over 39 can I book with the UCPA?

  • How do I get to the resort?

  • I’m a complete beginner – should I ski or board?

  • Can I learn to ski & board on the same holiday?

  • Why is there a difference in price between skiing & boarding?

  • I'm a student, can I get a discount?

  • What level am I/what course can I join?

  • Can I get a discount?

  • How do I book?

  • I haven't received my confirmation email

Formal Questions

  • What type of insurance should I have?

  • What insurance do you offer?

  • What is your cancellation policy?

  • What if there is no snow?

  • How do I make an amendment to my holiday?

  • What happens if I need to make a complaint?

General Questions

  • What should I expect from my holiday?

  • I’m travelling on my own – will I meet other solo travellers?

  • Do I need to bring a deposit?

  • What are the room sharing arrangements?

  • Are helmets provided?

  • Will all my friends be in the same ski group?

  • What about clothing – is that provided?

  • I’ve got my own equipment – should I bring it?

  • What should I pack?

  • My friend is a boarder & I’m a skier – will we be in the same group?

  • What happens if I have an issue when in resort?

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Testimonials

  • Skiing and snowboarding has always come across as a costly exercise with the expense of chalets, instruction, food and lift passes it was a sport which was beyond my means, and that is what is best about...
    Mark D
  • The food is PHENOMENAL at UCPA – brilliant for those with eyes bigger than their belly. 
    Asim A
  • The lessons have always been top quality, fun and tailored to your level due to the vast number of groups. All instructors speak French and English fluently and give individual tips. Skiing with people of your...
    Anna R
  • What I hadn’t realised from my internet research was how brilliant the non-skiing experience in the UCPA centre itself would be – and that was what really made the holiday for me...
    Oliver P
  • Lastly, food. It was the best bit for me. We had 4 days of fresh powder and the last 2 days with perfect visibility and the food was still the best bit! (might be a slight exaggeration, but only a slight).
    Ron H
  • The instructors always push you to go that extra mile – I even managed to go down the mountain backwards last time! – but are totally cool when you’ve had enough and that vin chaud is calling your name. 
    Amelia S
  • The food is to die for too! A good breakfast with the option of a packed or hot lunch is only the start – crepes are often available on return from a hard days skiing followed by a gourmet dinner...
    Elliot B
  • A la Carte week - Lessons were good. I went to a few that I thought would benefit me, off-piste and freestyle. The instructors spoke decent enough English and you really learnt as much as you wanted to.
    Ron H