faq

Frequently Asked Questions

Booking your holiday - Summer

  • Can I book with you even if I am not from the UK?

  • Why are your holidays so cheap?

  • Can I book a twin room?

  • Can I book directly with UCPA?

  • Can I pay in instalments?

  • I’m already good at the activity chosen – why should I take any lessons?

  • I am under 18 or over 45 can I book with the UCPA?

  • How do I get to the resort?

  • Can I get a discount?

  • How do I book?

  • I haven't received my confirmation email

Formal Questions -Summer

  • What type of insurance should I have?

  • What insurance do you offer?

  • What is your cancellation policy?

  • How do I make an amendment to my holiday?

  • What happens if I need to make a complaint?

  • I have not received my £100 security deposit back?

General Questions- Summer

  • What should I expect from my holiday?

  • I’m travelling on my own – will I meet other solo travellers?

  • Do I need to bring a deposit?

  • What are the room sharing arrangements?

  • Is all equipment provided? What should I pack?

  • I’ve got my own equipment – should I bring it?

  • Will all my friends be in the same group?

  • What happens if I have an issue when in resort?

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Testimonials

  • All in all, I can’t recommend UCPA highly enough. It’s the best snow experience you’ll have – guaranteed!
    Amelia S
  • UCPA understands the needs of all it’s visitors; it has a ski room open every night for if you have any problems with equipment, stretching classes after your long days on the slopes, wi-fi access which you... 
    Peter E
  • UCPA is a unique and brilliant experience, I would not describe it as a hotel but also not hostel it is somewhere in-between. Its a place where meeting people and making friends...
    Peter E
  • The lessons have always been top quality, fun and tailored to your level due to the vast number of groups. All instructors speak French and English fluently and give individual tips. Skiing with people of your...
    Anna R
  • The food is to die for too! A good breakfast with the option of a packed or hot lunch is only the start – crepes are often available on return from a hard days skiing followed by a gourmet dinner...
    Elliot B
  • Most centers are “ski-in” and the nearest lift is only 100m away. They are almost all in a town centre for easy drinking access. Some are further out but cheaper as a result.
    Anna R
  • If you do it you really won’t regret it. I’ve been on 20 ski trips, and this was the best by far.
    Oliver P
  • Lastly, food. It was the best bit for me. We had 4 days of fresh powder and the last 2 days with perfect visibility and the food was still the best bit! (might be a slight exaggeration, but only a slight).
    Ron H