lesarcs-skiareapage

Frequently Asked Questions

Booking Your Holiday

  • Can I book with you even if I am not from the UK?

  • Why are your holidays so cheap?

  • Can I book a twin room?

  • Which resort should I pick?

  • Can I book directly with UCPA?

  • Is my money safe with Action Outdoors ?

  • Can I pay in installments?

  • I’m already a good skier/boarder – why should I take any lessons?

  • I am under 18 or over 39 can I book with the UCPA?

  • How do I get to the resort?

  • I’m a complete beginner – should I ski or board?

  • Can I learn to ski & board on the same holiday?

  • Why is there a difference in price between skiing & boarding?

  • I'm a student, can I get a discount?

  • What level am I/what course can I join?

  • Can I get a discount?

  • How do I book?

  • I haven't received my confirmation email

Formal Questions

  • What type of insurance should I have?

  • What insurance do you offer?

  • What is your cancellation policy?

  • What if there is no snow?

  • How do I make an amendment to my holiday?

  • What happens if I need to make a complaint?

General Questions

  • What should I expect from my holiday?

  • I’m travelling on my own – will I meet other solo travellers?

  • Do I need to bring a deposit?

  • What are the room sharing arrangements?

  • Are helmets provided?

  • Will all my friends be in the same ski group?

  • What about clothing – is that provided?

  • I’ve got my own equipment – should I bring it?

  • What should I pack?

  • My friend is a boarder & I’m a skier – will we be in the same group?

  • What happens if I have an issue when in resort?

If you don't have a clue what to do or where to go? Try our

 

SNOW EXPRESS SKI COACH

Why not start your holiday together in London Victoria? The coach is just about the most cost-effective and environmentally friendly way to get to the Alps and so much easier to organise than last minute flights.

Just click on 'Coach' in the travel option tab when you make your group booking!

Testimonials

  • The food is to die for too! A good breakfast with the option of a packed or hot lunch is only the start – crepes are often available on return from a hard days skiing followed by a gourmet dinner...
    Elliot B
  • It’s hard not to sound like a fanatic about the whole thing, but I’ve vowed to go to UCPA on every ski holiday I ever take in future. You can’t argue with paying half the price of a normal trip, and getting twice as much!
    Oliver P
  • A la Carte week - Lessons were good. I went to a few that I thought would benefit me, off-piste and freestyle. The instructors spoke decent enough English and you really learnt as much as you wanted to.
    Ron H
  • Most centers are “ski-in” and the nearest lift is only 100m away. They are almost all in a town centre for easy drinking access. Some are further out but cheaper as a result.
    Anna R
  • The lessons have always been top quality, fun and tailored to your level due to the vast number of groups. All instructors speak French and English fluently and give individual tips. Skiing with people of your...
    Anna R
  • The instructors always push you to go that extra mile – I even managed to go down the mountain backwards last time! – but are totally cool when you’ve had enough and that vin chaud is calling your name. 
    Amelia S
  • UCPA understands the needs of all it’s visitors; it has a ski room open every night for if you have any problems with equipment, stretching classes after your long days on the slopes, wi-fi access which you... 
    Peter E
  • The best thing about this holiday was the people I met! Everyone loved skiing/snowboarding/being outdoors, so we had a lot in common already.
    Tong Tong