lesarcs-skiareapage

Frequently Asked Questions

Booking Your Holiday

  • Can I book with you even if I am not from the UK?

  • Why are your holidays so cheap?

  • Can I book a twin room?

  • Which resort should I pick?

  • Can I book directly with UCPA?

  • Is my money safe with Action Outdoors ?

  • Can I pay in installments?

  • I’m already a good skier/boarder – why should I take any lessons?

  • I am under 18 or over 39 can I book with the UCPA?

  • How do I get to the resort?

  • I’m a complete beginner – should I ski or board?

  • Can I learn to ski & board on the same holiday?

  • Why is there a difference in price between skiing & boarding?

  • I'm a student, can I get a discount?

  • What level am I/what course can I join?

  • Can I get a discount?

  • How do I book?

  • I haven't received my confirmation email

Formal Questions

  • What type of insurance should I have?

  • What insurance do you offer?

  • What is your cancellation policy?

  • What if there is no snow?

  • How do I make an amendment to my holiday?

  • What happens if I need to make a complaint?

General Questions

  • What should I expect from my holiday?

  • I’m travelling on my own – will I meet other solo travellers?

  • Do I need to bring a deposit?

  • What are the room sharing arrangements?

  • Are helmets provided?

  • Will all my friends be in the same ski group?

  • What about clothing – is that provided?

  • I’ve got my own equipment – should I bring it?

  • What should I pack?

  • My friend is a boarder & I’m a skier – will we be in the same group?

  • What happens if I have an issue when in resort?

If you don't have a clue what to do or where to go? Try our

 

SNOW EXPRESS SKI COACH

Why not start your holiday together in London Victoria? The coach is just about the most cost-effective and environmentally friendly way to get to the Alps and so much easier to organise than last minute flights.

Just click on 'Coach' in the travel option tab when you make your group booking!

Testimonials

  • The best thing about this holiday was the people I met! Everyone loved skiing/snowboarding/being outdoors, so we had a lot in common already.
    Tong Tong
  • I really liked the fact that everything was included in the package, from equipment hire, to all the meals during day; from skiing lessons to evening entertainments!
    Tong Tong
  • The food offers great variety, choice (several options each night), quantity (as much as you want) and quality is decent (7/10). Cheese and yoghurts coming out of your ears, packed lunch option, afternoon...
    Anna R
  • There is always a range of ages, nationalities, mixtures of solo travellers, couples, groups etc. We have booked as a group of 6, a group of 36 (no joke) and even just me and my boyfriend – it works for all.
    Anna R
  • The accommodation is just what is needed as a base when skiing; for evening drinks, a good night’s sleep or rousing entertainment, UCPA always ends up the heartbeat of a week with quizzes, karaoke and a...
    Elliot B
  • Lastly, food. It was the best bit for me. We had 4 days of fresh powder and the last 2 days with perfect visibility and the food was still the best bit! (might be a slight exaggeration, but only a slight).
    Ron H
  • What I hadn’t realised from my internet research was how brilliant the non-skiing experience in the UCPA centre itself would be – and that was what really made the holiday for me...
    Oliver P
  • The food is PHENOMENAL at UCPA – brilliant for those with eyes bigger than their belly. 
    Asim A