lesarcs-skiareapage

Frequently Asked Questions

Booking Your Holiday

  • Can I book with you even if I am not from the UK?

  • Why are your holidays so cheap?

  • Can I book a twin room?

  • Which resort should I pick?

  • Can I book directly with UCPA?

  • Is my money safe with Action Outdoors ?

  • Can I pay in installments?

  • I’m already a good skier/boarder – why should I take any lessons?

  • I am under 18 or over 39 can I book with the UCPA?

  • How do I get to the resort?

  • I’m a complete beginner – should I ski or board?

  • Can I learn to ski & board on the same holiday?

  • Why is there a difference in price between skiing & boarding?

  • I'm a student, can I get a discount?

  • What level am I/what course can I join?

  • Can I get a discount?

  • How do I book?

  • I haven't received my confirmation email

Formal Questions

  • What type of insurance should I have?

  • What insurance do you offer?

  • What is your cancellation policy?

  • What if there is no snow?

  • How do I make an amendment to my holiday?

  • What happens if I need to make a complaint?

General Questions

  • What should I expect from my holiday?

  • I’m travelling on my own – will I meet other solo travellers?

  • Do I need to bring a deposit?

  • What are the room sharing arrangements?

  • Are helmets provided?

  • Will all my friends be in the same ski group?

  • What about clothing – is that provided?

  • I’ve got my own equipment – should I bring it?

  • What should I pack?

  • My friend is a boarder & I’m a skier – will we be in the same group?

  • What happens if I have an issue when in resort?

If you don't have a clue what to do or where to go? Try our

 

SNOW EXPRESS SKI COACH

Why not start your holiday together in London Victoria? The coach is just about the most cost-effective and environmentally friendly way to get to the Alps and so much easier to organise than last minute flights.

Just click on 'Coach' in the travel option tab when you make your group booking!

Testimonials

  • We were always encouraged to push ourselves, quite often going off-piste and attempting things we wouldn’t have previously felt capable of.
    Mary T
  • I snowboard at the moderate/expert level, but my boyfriend doesn’t have to get bored waiting for me to head across the flats because he’s high up in the mountains remembering how to use transceivers with the extreme expert ski group. 
    Amelia S
  • The food offers great variety, choice (several options each night), quantity (as much as you want) and quality is decent (7/10). Cheese and yoghurts coming out of your ears, packed lunch option, afternoon...
    Anna R
  • If you do it you really won’t regret it. I’ve been on 20 ski trips, and this was the best by far.
    Oliver P
  • Lastly, food. It was the best bit for me. We had 4 days of fresh powder and the last 2 days with perfect visibility and the food was still the best bit! (might be a slight exaggeration, but only a slight).
    Ron H
  • UCPA understands the needs of all it’s visitors; it has a ski room open every night for if you have any problems with equipment, stretching classes after your long days on the slopes, wi-fi access which you... 
    Peter E
  • I really liked the fact that everything was included in the package, from equipment hire, to all the meals during day; from skiing lessons to evening entertainments!
    Tong Tong
  • I can whole heartedly recommend UCPA to anyone, experienced riders or total novices alike will absolutely love it.
    Richard J