lesarcs-skiareapage

Frequently Asked Questions

Booking Your Holiday

  • Can I book with you even if I am not from the UK?

  • Why are your holidays so cheap?

  • Can I book a twin room?

  • Which resort should I pick?

  • Can I book directly with UCPA?

  • Is my money safe with Action Outdoors ?

  • Can I pay in installments?

  • I’m already a good skier/boarder – why should I take any lessons?

  • I am under 18 or over 39 can I book with the UCPA?

  • How do I get to the resort?

  • I’m a complete beginner – should I ski or board?

  • Can I learn to ski & board on the same holiday?

  • Why is there a difference in price between skiing & boarding?

  • I'm a student, can I get a discount?

  • What level am I/what course can I join?

  • Can I get a discount?

  • How do I book?

  • I haven't received my confirmation email

Formal Questions

  • What type of insurance should I have?

  • What insurance do you offer?

  • What is your cancellation policy?

  • What if there is no snow?

  • How do I make an amendment to my holiday?

  • What happens if I need to make a complaint?

General Questions

  • What should I expect from my holiday?

  • I’m travelling on my own – will I meet other solo travellers?

  • Do I need to bring a deposit?

  • What are the room sharing arrangements?

  • Are helmets provided?

  • Will all my friends be in the same ski group?

  • What about clothing – is that provided?

  • I’ve got my own equipment – should I bring it?

  • What should I pack?

  • My friend is a boarder & I’m a skier – will we be in the same group?

  • What happens if I have an issue when in resort?

If you don't have a clue what to do or where to go? Try our

 

SNOW EXPRESS SKI COACH

Why not start your holiday together in London Victoria? The coach is just about the most cost-effective and environmentally friendly way to get to the Alps and so much easier to organise than last minute flights.

Just click on 'Coach' in the travel option tab when you make your group booking!

Testimonials

  • We all appreciate that we are inside one of those perfect moments, heightened by the expectation of another afternoon riding the perfect, untracked powder that our instructor...
    Matt J
  • What I hadn’t realised from my internet research was how brilliant the non-skiing experience in the UCPA centre itself would be – and that was what really made the holiday for me...
    Oliver P
  • UCPA is a totally unique set-up, providing both a top-level skiing service and a wonderful place to relax and enjoy yourself. 
    Richard J
  • All in all, I can’t recommend UCPA highly enough. It’s the best snow experience you’ll have – guaranteed!
    Amelia S
  • No matter how hard you try, when you book everything separately (especially with the Euro and price of food at the moment), you will never beat UCPA.
    Anna R
  • It’s not just a ski trip, it’s a chance to experience another way of life. I can drink coffee by the bowlful, which feels SO right, practise my rusty French as much I like and eat great food.
    Matt J
  • I can whole heartedly recommend UCPA to anyone, experienced riders or total novices alike will absolutely love it.
    Richard J
  • We were always encouraged to push ourselves, quite often going off-piste and attempting things we wouldn’t have previously felt capable of.
    Mary T